Processing time: If you had emailed your proof of bank transfer / completed your credit card payment before 14:00 WIB, your order will be delivered the next business day. Proofs sent after 14:00 WIB will be delivered the business day after.
Delivery speed is not under our control as it is dependent on the courier option that you have chosen upon check-out. Kindly respect that Kaminari team also needs time to process and pack orders (see 'Delivery time' section above).
If the customer is in a hurry to receive the items, it is the customer's responsibility to choose the express delivery option instead of standard delivery. Once packages are in the hands of the courier, we have no control over their delivery speed. If you would like to speed up the process, kindly contact the courier directly. However, it is unlikely that they can process your order faster than the delivery time stated in their service.
Tracking your package: Please contact us if we have not provided you with a tracking number. You can check your tracking directly via the courier/agent website.
In the unlikely case that your order cannot be fulfilled by us, we will notify you for a refund. For any other questions you may have, please contact us at firstname.lastname@example.org or Whatsapp +6281270204226 (business hours only).